At Jersey Zoo, we aim to create an experience that is accessible for people of all needs and abilities.

To help us achieve this, we work with local people and specialist organisations to learn how we can improve, and make positive changes to ensure every visitor has a wonderful experience.

Most areas of the zoo are accessible by wheelchair, mobility scooter and pushchair. To help you make the most of your day, take a look at our map and get acquainted with the layout of the zoo before you get here.

There are signposts around the zoo to point you in the right direction and all our paths are wide and pushchair friendly. Accessible toilets are located at Café Firefly at the entrance, Café Dodo in the centre of the zoo, and next to the butterfly house.

Please read our accessibility and concessions policy for more details.

Mobility scooters

Mobility scooters and wheelchairs are available to hire on arrival at the Visitor Centre. Mobility scooters are £10 and wheelchairs are £6. 

If you would like to book one in advance or find out more information about them, please call our admissions desk on 01534 860071 or email visitor.centre@durrell.org.

Assistance dogs

Assistance dogs are permitted at the zoo, under specific conditions.

Please bring all necessary paperwork relating to the animal and its role with you, without this entry may not be permitted.

Dogs are not permitted in any walkthrough areas which include Jewels of the Forest, Lemur Pontoon, Butterfly Kaleidoscope, Kirindy aviary and behind the scenes areas.

Please read our accessibility and concessions policy for more details.

 

The Slow Trail in large print

To give our visitors a chance to slow down and reconnect with nature, we offer a “Slow Trail” of mindful activities at Jersey Zoo. And, to enable accessibility for visually-impaired visitors, those activities are now available in large-print booklets. 

Slow Trail activities are scattered throughout the zoo, for you to try at your own pace. They range from stopping to smell flowers through to noticing beautiful patterns on our tortoises. 

Instructions for all activities are signposted with distinctive pebble-shaped signs. Large-print instructions can now also be borrowed from the zoo’s visitor centre. Just ask at the admissions desk, and begin to explore! 

The Slow Trail has been funded by the Channel Islands Cooperative Society (CoOp Community Fund).

Sensory Inclusive Logo Black Copy

Jersey Zoo is Sensory Inclusive™

To make sure a visit to Jersey Zoo is a positive experience for everyone, we’ve partnered with KultureCity to provide support and resources for visitors with sensory differences.