Supporter Experience Officer

To support the Fundraising Team to deliver excellent service to Durrell supporters, including donors, members and prospective supporters. To build strong and loyal relationships through written and verbal communication, efficient administration and acknowledgement of donations and maintenance of accurate database records.

Tasks will include sending out materials, speaking to supporters daily, inputting data, processing donations, managing reports, answering enquiries and thanking our supporters. A high attention to detail is required to maintain accurate records in the fundraising database.

The right person will be a strong communicator and administrator who is enthusiastic in supporting team members. You will be able to offer a high standard of customer care effectively to a wide variety of people and will be able to work to tight deadlines in a fast-paced environment.