Terms & conditions

1.1.    Your membership is valid for one 1 calendar year (with the exception of Life Membership) from the date of purchase. 

1.2.    Once membership application is approved (refer to Section 2, Membership Application) you do not have the right to cancel your membership during the first twelve (12) months (refer to Section 8, Cancellation of Membership) and no refunds will be issued.  

2.1. All Membership Applications are subject to approval.

2.2. We aim to process all membership applications within fifteen (15) working days of receiving your order.

2.3. All membership applications must include a valid email address as a condition of membership. Members are responsible for ensuring that this address always remains current.

     2.3.1. The organisation will use the email address on record as the primary method of communication for important notices, including but not limited to:

· Notice of the Annual General Meeting (AGM)

· Instructions and forms for proxy voting

· Notifications of changes to membership pricing or Direct Debit arrangements, and

· Other official communications relevant to the member's rights and obligations.

     2.3.2. Members are deemed to have received any such communication once it has been sent to the email address on record, regardless of whether it is subsequently read or accessed.

     2.3.3. It is the member's responsibility to notify the organisation promptly of any change to their email address. The organisation is not liable for any consequences arising from the member’s failure to maintain an up-to-date or accessible email address.

2.4. On receipt of order, we will debit your card, process your cheque or set up Direct Debit instruction (as appropriate). If we cannot accept your application for whatever reason, we will inform you via email (or post when no email address is given) and confirm that your account has been re-credited (if applicable).

2.5. On receipt of order, all membership applications will be reviewed by DWCT’s membership team.

2.6. DWCT reserves the right to reject any membership application for any reason deemed necessary, reasons can include but not limited to:

· If DWCT determines, in its sole discretion, that granting membership would not be in the best interest of DWCT, its staff, volunteers, visitors or animals.

· If the applicant has previously had their membership revoked by DWCT

· Disruptive behaviour towards DWCT staff, volunteers, other visitors, or animals. Locations can include but are not limited to Jersey Zoo, any other global Durrell sites, at any event organised or supported by Durrell or on any online platforms.

· Violation of DWCT rules and regulations

· Damage to DWCT property.

· Failure to comply with Membership Terms and Conditions

· Changes in DWCT policies, operational requirements, or legal obligations

2.7. DWCT is not obliged to provide a reason to individual that their membership application has been refused. A central record detailing the status of rejected membership applications will be lodged with DWCT’s Company Secretary and information will be stored for a minimum of 5 years.

     2.7.1. If a membership application has been rejected for any reason, the individual can only reapply once every 12 months.

     2.7.2. Once a decision has been reached, we will either confirm that your application has been accepted, at which point a contract will be formed between us or we will notify you that we cannot accept your application.

3.1.    Each member will be issued with a membership card.

3.2.    Membership cards are non-transferable and can only be used by the named member. Misuse of a membership card (and any associated benefits) may result in your membership being revoked with no right to any refund for any unexpired portion.

3.3.    Lost or stolen cards must be reported to DWCT immediately. A replacement fee may apply.

3.4.    Gift membership can only be used by the named card holder or card holders (subject always to the terms of the specific category of membership purchased). The purchaser of any gift membership warrants that they have the consent of the member to provide the member’s personal data to DWCT for the purposes of administering the membership and membership benefits.

4.1.    Admission to Jersey Zoo is subject to the standard terms and conditions of entry and you must bring your membership card and provide photographic ID (unless you have your photograph linked to your membership record). 

4.2.    If a member does not bring their membership card and photo ID (if applicable) this may result in delays to entry. If the admissions team are unable to verify the membership record then admission may be charged on entry.

4.3.    We reserve the right to restrict entry or to demand that any member (and any guests) leave a property for reasons of health and safety or if we consider that it is in the best interests of DWCT our staff, volunteers, other visitors, or animals. 

4.4.    All children, including child members, age 16 and under must be accompanied by an adult ,aged 17 or over, while visiting Jersey Zoo. 

4.5.    All members are expected to adhere to DWCT’s rules and regulations and to treat our staff, volunteers, other visitors and animals with respect. We will not tolerate physical or verbal threats towards its staff and volunteers. Any member behaving inappropriately will be denied access to or be asked to leave Jersey Zoo immediately, at the discretion of management. Any misconduct or violation of DWCT policies may result in revocation of membership without refund and will be conducted in line with the Trust Rules.

5.1.    DWCT membership allows the named cardholder to free admission to the public areas of DWCT at La Profonde Rue, Trinity, Jersey, Channel Islands JE3 5BP (Jersey Zoo) during regular opening hours. DWCT reserves the right to charge members for special or third party events or exhibitions on or off site.  Our opening hours vary during summer and winter seasons. Whilst we endeavour to adhere to our published opening hours, we reserve the right to change our opening hours entirely at our discretion and without prior notice. Occasionally, we may need to close or change some exhibits or areas within Jersey Zoo partly, entirely, or at certain times of the year for various reasons including, but not limited to, special events, refurbishments, matters relating to animal welfare or extreme weather conditions.  

5.2.    DWCT offers the following Membership categories: Adult, Child, Concessions (over 65, registered disabled and students), Life Membership and Gardien Membership. In addition to free admission to the Jersey Zoo site for named card holders (see clause 2.5.), members enjoy additional benefits (Membership Benefits) as follows:

5.3.    Adult/Child/Concession:

· Wild Life magazine twice a year (via post, email or collection from the Visitor Centre; one per household).

· 10% discount against purchases made at Jersey Zoo’s giftshop and cafés (for purchases over £5).

5.4.    Life Membership:

· Wild Life magazine twice a year Visitor Centre (via post, email or collection from the Visitor Centre; one per household).

· 10% discount against purchases made at Jersey Zoo’s giftshop and cafés (for purchases over £5).

· When visiting Jersey Zoo, named card holders may be accompanied by one 1 adult guest or two 2 children aged 16 or under.

5.5.    Gardiens:

· Wild Life magazine twice a year (via post, email or collection from the Visitor Centre; one per household).

· 10% discount against purchases made at Jersey Zoo’s giftshop and cafés (for purchases over £5).

· When visiting Jersey Zoo, Gardiens may be accompanied by up to four 4 guests.

· Invitations to bespoke events and behind the scenes tours, and regular project updates from DWCT and our field sites around the world.

5.6.    Membership benefits are only applicable during the period the membership is valid. All benefits are at the ultimate discretion of DWCT and DWCT reserves the right to change any Membership Benefit(s) at any time, and without prior notice.

5.7.    Discounts from Jersey Zoo’s giftshop and cafés are only redeemable in person and upon production of a valid membership card at the point of purchase. No retrospective discounts can be applied. Discounts are valid on full-price items only and are not applicable for already discounted items, animal adoptions, alcohol or gift-cards and cannot be used in conjunction with any other promotion.

5.8.    We may maintain, cancel, or introduce different categories of membership from time-to-time. It is your responsibility to ensure that you have the most appropriate category of membership.

5.9.    Our acceptance of your application will bring into force a contract. These terms and conditions will form the basis of that contract through which the Trust will deliver a service to you as a member. Where you apply for gift membership for someone else, we will deliver these services to the person named in your application.

6.1.    Memberships must be renewed annually. 

6.2.    If you have chosen to pay by Direct Debit, we will write to you via email or post advising you of when your annual subscription will be debited from your bank account.

6.3.    If you have chosen to pay by cash, cheque, or credit/debit card, we will write to you shortly before the expiry of your membership inviting you to renew. 

6.4.    Renewals processed after the expiration date will begin from the date of renewal, not from the expiration date of the previous membership.

6.5.    If you renew your membership, your membership card will be updated automatically.

6.6.    Upon renewal a new membership card will not be automatically issued unless this has been requested and paid for separately.

7.1.    The Zoo reserves the right to revoke a membership for any reason deemed necessary by DWCT, including but not limited to:

      7.1.1.    Violation of DWCT rules and regulations as outlined in these Terms and Conditions.

      7.1.2.    Damage to DWCT property.

      7.1.3.    Disruptive behaviour towards DWCT staff, volunteers, other visitors, or animals. Locations can include but are not limited to Jersey Zoo, any other global Durrell sites, at any event organised or supported by Durrell or on any online platforms.  

7.2.    Any decision to revoke membership will be carried out in line with the Trust Rules.

7.3.    In the event of membership revocation, no refund will be issued. You must return your membership card to us, and you will no longer be entitled to receive any membership benefits.

8.1.    You cannot cancel your membership during the first twelve months of payment. In subsequent years, if you pay by Direct Debit, you must give us at least one month’s notice to let us know that you have decided to cancel your membership.

8.2.    In the event that your membership is cancelled for any reason you must return your membership card to us, and you will no longer be entitled to receive any membership benefits.

8.3.    Membership rights and benefits shall cease on death. No refund shall be made.

8.4.    If you wish to cancel your membership, you must notify us by contacting the Supporter Care team by email to supportercare@durrell.org, by telephoning +44 (0)1534 860111 or by writing to us at Durrell Wildlife Conservation Trust, Les Augrès Manor, La Profonde Rue, Trinity, Jersey, Channel Islands JE3 5BP.

9.1.    Membership fees are non-refundable and non-transferable.

9.2.    All quoted membership fees are for a one-year membership subscription, with the exception of a Life membership which is a one-off payment.

9.3.    It is not possible to cancel your membership within the first 12 months and no refunds will be issued.

9.4.    DWCT reserves the right to engage a third-party debt collection agency to recover any outstanding payments in respect of membership fees. 

9.5.    Member benefits will cease whilst a member’s subscription is in arrears in accordance with the Trust Rules. 

9.6.    DWCT reserves the right to refuse membership applications when the applicant is in outstanding arrears in respect of membership fees. Once arrears have been settled, any reinstatement or acceptance of membership under these circumstances is at the discretion of the Trustees, in accordance with the Trust Rules. 

9.7.    DWCT reserves the right to change membership fees at any time. Renewals will be subject to the new fee structure and you will be informed of any increase via email or letter.

10.1.    If you choose to pay by Direct Debit, we will contact you before we take the first collection by issuing you with an Advanced Notice Letter (ANL) by post or email.

10.2.    If there are any changes to the amount, date or frequency of your Direct Debit, DWCT will notify you 10 working days in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

10.3.    If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund that you are not entitled to, you must pay it back when requested to do so by DWCT.

10.4.    You can cancel a Direct Debit by contacting your bank or building society. Written confirmation may be required. However, cancellation of your Direct Debit is not the same as cancellation of your membership, which may require notice to be given to us. Please see Section 8 above. If you cancel or choose not to renew your membership you must also notify us using the method set out in Clause 8.5.

11.1.    We process your data to fulfil our contract with you in relation to the product you have purchased and we will handle your personal information in accordance with data protection laws and our data protection policies. For further information, about how we use your personal information, please read our Durrell Privacy and Data Collection Policy. 

12.1.    DWCT reserves the right to amend these terms and conditions at its discretion. It is your sole responsibility to check our website from time to time to view such changes in these terms and conditions. Your continued membership signifies your agreement to our revisions of these terms and conditions. We will endeavour to notify you of material changes to the terms and conditions by posting a notice on our homepage and/or sending an email to the email address you provided to us upon registration. For this additional reason, you should keep your contact information current.

13.1.    DWCT will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond its reasonable control. This term does not affect your statutory rights.

14.1.    Other than liability for death or personal injury resulting from DWCT’s negligence, DWCT, its employees and or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising out of or in connection with DWCT’s relationship with you to the extent permitted by law.

14.2.    In the event that the above exclusion of liability is not effective, DWCT’s maximum aggregate liability (save in respect of death or personal injury resulting from DWCT’s negligence) shall be the amount paid by the claimant to DWCT in respect of the transaction out of which the claim against DWCT arose.

15.1.    This agreement constitutes the entire agreement between you and DWCT in respect of the relevant transaction and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and DWCT with respect to the transaction. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

16.1.    These Terms are governed by and shall be construed in accordance with Jersey Law, and any claim brought under the Terms shall be subject to the exclusive jurisdiction of the Jersey Courts.

17.1.    DWCT will aim to respond to any query received within ten 10 working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints, please contact the Supporter Care team:

Email: supportercare@durrell.org 

Phone: +44 (0)1534 860111

Address: Durrell Wildlife Conservation Trust, Les Augrès Manor, La Profonde Rue, Trinity, Jersey, Channel Islands JE3 5BP

Office hours are Monday to Friday, 9am to 5pm (excluding bank holidays)