Terms & Conditions - Tickets

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Durrell Wildlife Conservation Trust and yourself. All general terms of entry also apply.

· Online tickets are valid for 12 months from the date of issue.

· Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets.

· Prices displayed on the site are subject to change without notice.

· Online admission tickets are non-refundable and void if altered. Tickets are valid for the purchasers use on any day within 12 months of issue (except Christmas Day).

· Children must be always accompanied by a parent or guardian. Any parent bringing a child to the zoo is responsible entirely for the safety and welfare of the child.

For the purposes of ticket purchases, the following definitions are used:

Adult – Person aged 17 to 64 years inclusive.
Child – Person aged 3 to 16 years inclusive.
Concession – Person aged 65 years and older (identification may be requested) OR student in full time education on production of a valid student card OR registered disabled.
Infant – A child aged 0 to 2 years inclusive.

· Group booking concession rate requires a minimum of 10 tickets to be purchased at one time. For any cardholder tickets included in the group booking, a valid form of ID is required to be presented on entry.

· Data will be handled according to GDPR, security and ethical standards at every stage of the process in line with the DURRELL PRIVACY AND DATA COLLECTION POLICY.