When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Durrell Wildlife Conservation Trust and yourself. All general terms of entry also apply.
- Online admission tickets booked at least 24 hours in advance are discounted however are only valid for the specific date which they have been booked for.
- Online admission tickets booked for same day are not classed as advanced bookings and will not be discounted.
- All online admission tickets are non-refundable, non-transferrable and void if altered. If using the Jersey Zoo app please allow 15 minutes after booking for tickets to be visible in your app wallet.
- Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets.
- Prices displayed on the site are subject to change without notice.
- Children aged 16 and under must always be accompanied by a parent or guardian. Anyone accompanying a child to the zoo is responsible entirely for the safety and welfare of the child and must have either their own Admission ticket or a valid Jersey Zoo membership.
- Group booking rate requires a minimum of 10 paid tickets to be purchased at one time. For any cardholder tickets included in the group booking, a valid form of ID is required to be presented on entry.
- Data will be handled according to GDPR, security and ethical standards at every stage of the process in line with the DURRELL PRIVACY AND DATA COLLECTION POLICY.
Terms & Conditions - 5 for £75 Family Ticket
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Family Tickets are for up to 5 people which must include at least 1 adult and 1 child.
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Family Tickets are available to purchase and redeem from 1st March 2025 until 31st October 2025 inclusive.
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Family Tickets are only available to purchase online.
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Family Tickets are only redeemable for a single entry during the dates stated above.
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Family Tickets are non-refundable and non-transferable.
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Family Tickets cannot be used in conjunction with any other offer.
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Children aged 16 and under must always be accompanied by a parent or guardian.
Terms & Conditions – Bring a Friend for Free
- Offer valid only on: 18 – 20 July 2025 and 27 – 28 September 2025
- Each valid Jersey Zoo member is entitled to bring one guest free of charge per day.
- Members must present their membership card and photo ID upon arrival.
- Children under 16 must be accompanied by a parent or guardian.
- Any adult accompanying a child must have either their own valid membership or a separate admission ticket.
Terms & Conditions – Bring a Friend for Half Price
- 27th–31st October 2025 inclusive.
- Each Jersey Zoo member present may bring up to two guests per day at 50% off the standard admission price.
- Offer applies to full-price or advance-purchase Adult, Concession, and Child tickets only.
- Members must present their membership card and photo ID.
- Cannot be used in conjunction with other offers.
- Children under 16 must be accompanied by a parent or guardian.
- Any accompanying adult must have their own valid admission ticket or membership.
For the purposes of ticket purchases, the following definitions are used:
Adult – Person aged 17 to 64 years inclusive.
Child – Person aged 3 to 16 years inclusive, must be accompanied by an adult.
Concession – Person aged 65 years and older (identification may be requested) OR student in full time education on production of a valid student card OR registered disabled.
Infant – A child aged 0 to 2 years inclusive.