Terms & Conditions - Tickets

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Durrell Wildlife Conservation Trust and yourself. All general terms of entry also apply.

  • Online admission tickets booked at least 24 hours in advance are discounted however are only valid for the specific date which they have been booked for.
  • Online admission tickets booked for same day are not classed as advanced bookings and will not be discounted.
  • All online admission tickets are non-refundable, non-transferrable and void if altered. If using the Jersey Zoo app please allow 15 minutes after booking for tickets to be visible in your app wallet.
  • Prices are inclusive of any applicable taxes and there are no surcharges. Once you have paid, we will not increase the price of your tickets.
  • Prices displayed on the site are subject to change without notice.
  • Children aged 16 and under must always be accompanied by a parent or guardian. Anyone accompanying a child to the zoo is responsible entirely for the safety and welfare of the child and must have either their own Admission ticket or a valid Jersey Zoo membership.
  • Group booking rate requires a minimum of 10 paid tickets to be purchased at one time. For any cardholder tickets included in the group booking, a valid form of ID is required to be presented on entry.
  • Data will be handled according to GDPR, security and ethical standards at every stage of the process in line with the DURRELL PRIVACY AND DATA COLLECTION POLICY.

For the purposes of ticket purchases, the following definitions are used:

Adult – Person aged 17 to 64 years inclusive.
Child – Person aged 3 to 16 years inclusive, must be accompanied by an adult.
Concession – Person aged 65 years and older (identification may be requested) OR student in full time education on production of a valid student card OR registered disabled.
Infant – A child aged 0 to 2 years inclusive.

Admissions offers terms & condtions

Two for £24

 

  • 2 for £24 tickets must include 1 adult or 1 concession.
  • 2 for £24 tickets are available to purchase and redeem from 1st November 2025 until 31st January 2026 inclusive.

  • 2 for £24 tickets are available to purchase both at Jersey Zoo and online. 

  • 2 for £24 tickets are only redeemable for a single entry during the dates stated above. 

  • 2 for £24 tickets are non-refundable and non-transferable. 

  • 2 for £24 tickets cannot be used in conjunction with any other offer. 

  • Children aged 16 and under must always be accompanied by a parent or guardian.

Kids go half price for half term
  • Only full price paid child admission tickets (see below for full list) purchased for or on Monday 16th – Friday 20th February 2026 will be eligible to receive the advertised discount. Already discounted admissions tickets are not included in this promotion. 
    • Child Zoo Admission (3-10y)
    • Child Advance Online Admission (3-10y)
    • Junior Admission (11-16y)
    • Junior Advance Online Admission (11-16y).
    • Please note this list is not exhaustive and can be amended at any time and without notice. 
  • This promotion is available to purchase both at Jersey Zoo and on the Jersey Zoo website.
  • The promotion is applied at point of purchase and cannot be used or transferred to another date or ticket type outside of the terms of this promotion.
  • Tickets that are excluded from the offer are: Child 0 – 2 Admission, Peak Late Entry Child Admission (3-10y), Peak Late Entry Junior Admission (11-16y), Group Rate Child/Junior, Paying School Child, Hotel Prepaid Admissions. Please note this list is not exhaustive and can be amended at any time and without notice.   
  • Child half price promotion tickets cannot be used in conjunction with any other offer.
  • Child half price promotion tickets are non-transferable.
  • Children aged 16 and under must always be accompanied by a parent or guardian.
  • Anyone accompanying a child to the Zoo must have either their own Admission ticket or a valid Jersey Zoo membership.
Five for £75
  • Family Tickets are for up to 5 people which must include at least 1 adult and 1 child.
  • Family Tickets are available to purchase and redeem from 1st March 2026 until 31st October 2026 inclusive.
  • Family Tickets are only available to purchase online in advance.
  • Family Tickets are only redeemable for a single entry during the dates stated above.
  • Family Tickets are non-refundable and non-transferable.
  • Family Tickets cannot be used in conjunction with any other offer.
  • Children aged 16 and under must always be accompanied by a parent or guardian.
Mums go free
  • Mums must have their child of any age with them to gain free entry (standard admission applies).
  • Free admission for Mums is for Sunday 15th March only.
  • Children aged 16 and under must always be accompanied by a parent or guardian.
67th birthday
  • £6.70 price offer is only available from Thursday 26th – Sunday 29th March inclusive.
  • £6.70 price offer is only available to purchase online in advance.
  • £6.70 price offer is only redeemable for a single entry during the dates stated above.
  • £6.70 price offer is non-refundable and non-transferable.
  • £6.70 price offer cannot be used in conjunction with any other offer.
  • Only 670 tickets priced at £6.70 are available per day.
  • Children aged 16 and under must always be accompanied by a parent or guardian.
Dads go free
  • Dads must have their child of any age with them to gain free entry (standard admission applies).
  • Free admission for Dads is for Sunday 21st June only.
  • Children aged 16 and under must always be accompanied by a parent or guardian.
2 for 1 child entry
  • Only full price paid child admission tickets (see below for full list) purchased for or on 1 October - 31 October 2026 will be eligible to receive the advertised promotion. Already discounted admissions tickets are not included in this promotion. 
    • Child Zoo Admission (3-10y)
    • Child Advance Online Admission (3-10y)
    • Junior Admission (11-16y)
    • Junior Advance Online Admission (11-16y).
    • Please note this list is not exhaustive and can be amended at any time and without notice. 
  • The 2 for 1 child promotion is available to purchase both at Jersey Zoo and on the Jersey Zoo website.
  • The 2 for 1 child promotion is applied at point of purchase and cannot be used or transferred to another date or ticket type outside of the terms of this promotion.
  • Tickets that are excluded from the offer are: Child 0 – 2 Admission, Peak Late Entry Child Admission (3-10y), Peak Late Entry Junior Admission (11-16y), Group Rate Child/Junior, Paying School Child, Hotel Prepaid Admissions. Please note this list is not exhaustive and can be amended at any time and without notice.   
  • The 2 for 1 child promotion tickets cannot be used in conjunction with any other offer.
  • The 2 for 1 child promotion tickets are non-transferable.
  • Children aged 16 and under must always be accompanied by a parent or guardian.
  • Anyone accompanying a child to the Zoo must have either their own Admission ticket or a valid Jersey Zoo membership.