Terms & Conditions - Experiences

Aldabra Giant Tortoise Experience Terms & Conditions
  • This experience takes place at Jersey Zoo, Channel Islands.   

  • Each £55 payment is for one person and does not include admission to the Zoo which must be purchased separately.  

  • By purchasing this experience you agree to abide by all applicable terms and conditions.  

  • Membership discount is not applicable for animal experiences.   

  • This experience lasts for 30 mins inclusive of a short health and safety briefing.  

  • This experience has a maximum capacity of 4 people per session.  

  • Your experience may be shared with other guests.  

  • This experience is suitable for children aged 10 and over.   

  • All children under 18 must be accompanied by an adult who also has a paid experience ticket. 

  • Your experience may be altered with little or no notice due to weather and animal considerations.  

  • Animal handling is not permitted; proximity to the animals is at the keeper’s discretion on the day.    

  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.    

  • You must wear appropriate clothing, including closed toe footwear for the experience.  

  • Your experience will take place in a very warm, humid environment, and you will be required to wear nitrile gloves. 

  • Limited accessibility: Unfortunately there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted.  

Capybara Experience Terms & Conditions

 

  • This experience takes place at Jersey Zoo, Channel Islands.   

  • Each £75 payment is for one person and does not include admission to the Zoo which must be purchased separately.  

  • By purchasing this experience you agree to abide by all applicable terms and conditions.  

  • Membership discount is not applicable for animal experiences.   

  • This experience lasts for 30 mins inclusive of a short health and safety briefing.  

  • This experience has a maximum capacity of 4 people per session.  

  • Your experience may be shared with other guests.  

  • This experience is suitable for children aged 8 and over.   

  • All children under 18 must be accompanied by an adult who also has a paid experience ticket. 

  • Your experience may be altered with little or no notice due to weather and animal considerations.  

  • Animal handling is not permitted; proximity to the animals is at the keeper’s discretion on the day.    

  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.    

  • You must wear appropriate clothing, including closed toe footwear for the experience.  

  • Limited accessibility: Unfortunately there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted.  

Giant Otter Experience Terms & Conditions
  • This experience takes place at Jersey Zoo, Channel Islands. 
  • Each £80 payment is for one person and does not include admission to the Zoo which must be purchased separately.
  • By purchasing this experience you agree to abide by all applicable terms and conditions. 
  • Membership discount is not applicable for animal experiences.  
  • This experience lasts for 30 mins inclusive of a short health and safety briefing. 
  • This experience has a maximum capacity of 2 people per session. 
  • Your experience may be shared with other guests. 
  • This experience is suitable for children aged 8 and over.  
  • All children under 18 must be accompanied by an adult who also has a paid experience ticket.
  • Your experience may be altered with little or no notice due to animal considerations. 
  • Animal handling is not permitted; proximity to the animals is at the keeper’s discretion on the day.   
  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.   
  • You must wear appropriate clothing, including closed toe footwear for the experience. 
  • Limited accessibility: Unfortunately, there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted.  
  • Allergens: For any allergy queries please contact our team on: Visitor.Centre@durrell.org before booking your experience.
Lemur Experience Terms & Conditions
  • This experience takes place at Jersey Zoo, Channel Islands.  
  • Each £55 payment is for one person and does not include admission to the Zoo which must be purchased separately. 
  • By purchasing this experience you agree to abide by all applicable terms and conditions. 
  • Membership discount is not applicable for animal experiences.  
  • This experience lasts for 30 mins inclusive of health and safety briefing. 
  • This experience has a maximum capacity of 4 people per session. 
  • Your experience may be shared with other guests. 
  • This experience is suitable for children aged 10 and over.  
  • All children under 18 must be accompanied by an adult who also has a paid experience ticket and a paid admission ticket if required.      
  • Your experience may be altered with little or no notice due to weather and animal considerations. 
  • Animal handling is not permitted; proximity to the animals is at the keeper’s discretion on the day.   
  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.   
  • You must wear appropriate clothing, including closed toe footwear for the experience. 
  • Limited accessibility: Unfortunately there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted. 
  • Allergens: Nuts are used in the area this experience takes place in therefore it is not suitable for anyone with a nut allergy. For any other allergy queries please contact the team on: visitor.centre@durrell.org 
Meerkat Experience Tems & Conditions
  • This experience takes place at Jersey Zoo, Channel Islands.  
  • Each £55 payment is for one person and does not include admission to the Zoo which must be purchased separately. 
  • By purchasing this experience you agree to abide by all applicable terms and conditions. 
  • Membership discount is not applicable for animal experiences.  
  • This experience lasts for 30 mins inclusive of health and safety briefing. 
  • This experience has a maximum capacity of 4 people per session. 
  • Your experience may be shared with other guests. 
  • This experience is suitable for children aged 4 and over.  
  • All children under 18 must be accompanied by an adult who also has a paid experience ticket and a paid admission ticket if required.   
  • Your experience may be altered with little or no notice due to weather and animal considerations. 
  • Animal handling is not permitted; proximity to the animals is at the keeper’s discretion on the day.   
  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.   
  • You must wear appropriate clothing, including closed toe footwear for the experience. 
  • Limited accessibility: Unfortunately there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted. 
  • Allergens: Nuts are used in the area this experience takes place in therefore it is not suitable for anyone with a nut allergy. For any other allergy queries please contact the team on: visitor.centre@durrell.org 
Orangutan Experience Terms & Conditions
  • This experience takes place at Jersey Zoo, Channel Islands.  
  • Each £150 payment is for one person and does not include admission to the Zoo which must be purchased separately. 
  • By purchasing this experience you agree to abide by all applicable terms and conditions. 
  • Membership discount is not applicable for animal experiences.  
  • This experience lasts for 30 mins inclusive of health and safety briefing. 
  • This experience has a maximum capacity of 3 people per session. 
  • Your experience may be shared with other guests. 
  • This experience is suitable for children aged 10 and over.  
  • All children under 18 must be accompanied by an adult who also has a paid experience ticket and a paid admission ticket if required.     
  • Your experience may be altered with little or no notice due to weather and animal considerations. 
  • Animal handling is not permitted; proximity to the animals is at the keeper’s discretion on the day.   
  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.   
  • You must wear appropriate clothing, including face masks (which the Zoo will provide) and closed toe footwear for the experience. 
  • Limited accessibility: Unfortunately there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted. 
  • Allergens: Nuts are used in the area this experience takes place in therefore it is not suitable for anyone with a nut allergy. For any other allergy queries please contact the team on: visitor.centre@durrell.org 
Red Panda Experience Terms & Conditions
  • This experience takes place at Jersey Zoo, Channel Islands.  
  • Each £120 payment is for one person and does not include admission to the Zoo which must be purchased separately. 
  • By purchasing this experience you agree to abide by all applicable terms and conditions. 
  • Membership discount is not applicable for animal experiences.  
  • This experience lasts for 30 mins inclusive of health and safety briefing. 
  • This experience has a maximum capacity of 2 people per session. 
  • Your experience may be shared with other guests. 
  • This experience is suitable for children aged 10 and over. 
  • All children under 18 must be accompanied by an adult who also has a paid experience ticket and a paid admission ticket if required.      
  • Your experience may be altered with little or no notice due to weather and animal considerations. 
  • Animal interactions handling and proximity to the animals is at the keeper’s discretion on the day.   
  • Cancellation with fewer than 24 hours notice will incur a 100% cancellation fee.   
  • You must wear appropriate clothing, including closed toe footwear for the experience. 
  • Limited accessibility: Unfortunately there is no wheelchair access in this area and due to the behind the scenes nature of the experience medical assistance dogs are not permitted.