December 3, 2020

FAQs: Visiting Jersey Zoo

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UPDATED: THURSDAY 7 OCTOBER 2021

Jersey Zoo is open, operating under winter opening hours of 09:30–17:00. Indoor areas have now reopened, with the exception of the aye-aye and giant jumping rat buildings, and both Café Firefly and Café Dodo are open for sit-down meals.

Booking tickets is not required, but we ask that members bring their membership card and photo ID with them to prevent queues from forming at the entrance.

A number of precautions are in place at the zoo so that we can provide a safe and enjoyable visit for everyone. Some of these measures include: 

– Protective screening at contact points 

– Hand sanitiser points around the zoo  

– Floor markings to manage queues 

– Distanced seating at both cafés  

The zoo is a predominantly open-air, 32-acre site with wide pathways and large open areas, and we hope that our visitors will continue to enjoy exploring the beautiful grounds, seeing our animals and reconnecting with nature. Spending time in the spacious, natural grounds of the zoo is relatively low-risk, and it is beneficial for your physical and mental health to be outdoors surrounded by wildlife. 

If you are experiencing symptoms of COVID-19, please follow the Government of Jersey’s advice and do not visit the zoo until you have recovered and received a negative test result. The safety and welfare of the animals, visitors and staff are always a top priority at Jersey Zoo. Our collective actions are crucial in protecting ourselves, our loved ones and higher risk islanders. Thank you for your cooperation and understanding.

For more information and details on our full safety measures, please refer to our frequently asked questions (FAQs) below. 

 

FAQs

Can I visit Jersey Zoo?

Yes, Jersey Zoo is open. Booking tickets for the zoo is not required. Please always adhere to physical distancing guidelines and use the hand sanitiser stations around the zoo.  

 

What are the zoo’s opening hours?

Summer: 09:30 – 18:00 | Winter: 09:30 – 17:00 

 

What precautions is Jersey Zoo taking?

The safety and welfare of our visitors, staff and animals is always our top priority and we are taking every measure to ensure this. 

The following measures are in place: 

– Protective screening at contact points, including the admissions desk and cafés

– Hand sanitising points available around the zoo 

– Signage to remind everyone of physical distancing and handwashing guidelines 

– One-way visitor flows at some points around the zoo

– Regular cleaning carried out across the zoo

  

Do I need to wear a face mask at the zoo? 

Following the latest Government advice, visitors are no longer required to wear face masks while indoors at the zoo.

 

What areas within Jersey Zoo are open?

All outdoor areas are accessible to visitors, with extra outdoor feeding times provided for the animals. Indoor areas have now reopened to visitors, with the exception of the aye-aye and giant jumping rat buildings.

 

Is there a discount on admission?

We are not offering discounted entry to the zoo at this time. It costs over £4,000 a day to care for the animals at Jersey Zoo and as a charity, we rely on the support of our members, donors, adopters and zoo visitors to enable us to continue our work saving some of the world’s rarest wildlife both at Jersey Zoo and at our rewilding sites around the world. Despite the global pandemic, our work goes on and we still need to care for these animals. Therefore, our admission prices remain the same, as our animals still require the same exemplary care that we pride ourselves on. 

To get the most out of your visit to Jersey Zoo, we encourage you to take out a membership. It will pay for itself in just three visits, making it incredibly good value and providing vital funds so that, together, we can create a wilder, healthier, more colourful world. 

Sign up today

 

Is there any reason why I should not visit the zoo?

We respectfully ask that people take responsibility for their own health and the health of the community before visiting the zoo. Please do not visit the zoo if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given at www.gov.je/health/coronavirus  

 

How are the cafés minimising risk to customers?

Both our cafés are open.

Café Firefly is open from 09:30 – 17:00, with last food orders at 16:00, and Café Dodo is open from 10:30 – 17:00, with last food orders at 15:00.

In order to maintain safe physical distancing, the following measures have been put in place: 

– Both café queues are managed 

– Tables distanced in accordance to guidelines

– Tables can be mixed households with up to 10 people (please check availability in advance)

– Tables are sanitised in between use

– QR code track and trace on arrival

– Reusable takeaway cups cannot be accepted at this time

– Any takeaway packaging must be disposed of in the allocated bins

 

Is Café Firefly offering Thai and pizza takeaways?

No, our Thai and pizza takeaways have stopped for the time being due to staff shortages. We hope to restart this service on Friday and Saturday evenings after 29th October.

 

Can I rent a mobility scooter or wheelchair?

Yes, these can still be rented out at the Visitor Centre and are cleaned after every use. To book in advance, call +44 1534 860071.

 

Can the animals contract COVID-19? What are you doing to protect them?

We have been closely monitoring the situation and following the recommended guidelines provided by the States of Jersey Government and World Health Organisation (WHO), and Durrell staff have been keeping an eye on the latest research and evidence with the aim of trying to understand how the virus may affect animals. Our expert team of keepers and vets are taking every precaution to ensure the safety of all animals and staff at the zoo, and strict biosecurity measures are in place (and have been for a very long time!). During this unusual time, our dedicated team continues to ensure that all animals under their care enjoy the same amount of love and attention that they are used to receiving all year round. 

 

How can I check my membership status or renew my membership?

All membership cards and photographic ID will be checked on arrival at the zoo. If you are unsure of your current membership status or wish to renew, you will need to contact our Supporter Care team by emailing supportercare@durrell.org or calling +44 1534 860111 (Monday – Friday, 09:00 – 17:00, not including bank holidays). We kindly ask that members who wish to renew their membership do this prior to their visit in order to avoid delays at the admissions desk. The most efficient way to renew your membership is online.

 

Can I visit the zoo if I am a new Durrell member?

Yes, all Durrell members can visit the zoo. Please bring your membership card or confirmation email as well as photographic ID. If you are a member and you do not have a membership card or confirmation email from your online booking, please contact the Supporter Care team (Monday – Friday, 09:00 – 17:00, not including bank holidays) by emailing supportercare@durrell.org or calling +44 1534 860111 and they will be able to send proof of membership by email.

 

I have Waitrose partners membership, can I use this to visit the zoo?

Yes, your normal membership terms apply. 

 

Can I visit the zoo if I am not a Durrell member?

Yes, the zoo is open to all visitors and booking tickets is not required.

Admission: 

– Adult: £18 

– Concession: £16

– Child: £14

– 2 and under: free 

If you would like to sign up for a Durrell membership, please click here. 

 

Does Durrell still need financial help?

As a charity that works tirelessly to recover threatened wildlife, revive damaged ecosystems, and reconnect people to the natural world, we rely on the support of our members, donors, adopters and zoo visitors.  

This has been a very challenging time, and we suffered a huge income loss, not only from the zoo closing for nearly two months in March-May 2020 but many of our fundraising events were cancelled and our charity shop closed for over ten weeks.  

We are so grateful to our members who have been so loyal during the weeks we were closed, and many people generously donated to our ‘Love Your Zoo’ appeal to help us through this challenging time. 

Durrell’s work does not stop during this global pandemic. With over 1,000 animals to care for at our zoo and global conservation projects to continue running, we have never needed our supporters more than we do right now. We understand these are uncertain times for everyone and we are so grateful for any support you can give, no matter how big or small – it all contributes towards the care of our animals and upkeep of our zoo during these uncertain times. 

If you would like to help, please donate today, adopt an animal, become a Durrell memberfundraise for us, or make a purchase at our online shop. Thank you for your support. 

 

Is the zoo’s gift shop open?

Yes, our gift shop is open. Walso have an online shop with a range of eco-friendly items for your home and garden, as well as a variety of children’s toys and fun activities to do at home. 

Both our gift shop and online shop follow the Government of Jersey’s recommended guidelines.  

View our online shop FAQs or visit the shop today. 

 

Is the Durrell Charity Shop open?

The Durrell Charity Shop has moved to Jersey Zoo. It is now open and accepting donation drop-offs at the designated drive-thru area. 

Shop opening times: Tuesday – Sunday 10:00 – 16:30

Donation drop off times: Tuesday – Sunday 10:00 – 16:00

Please email charityshop@durrell.org to arrange furniture collections.

 

Can I book an animal experience?

Jersey Zoo is offering limited animal experiences only. All booked animal experiences will go ahead as planned unless you are directly contacted.

If you have any questions, please email experiences@durrell.org

Click here to view our animal experiences.  

 

Can I recycle my aluminium cans at the zoo?

Yes, the can recycling area in the zoo’s car park is open. 

 

Have another question?

Please contact us on info@durrell.org if you have any questions that have not been answered in our FAQs. Or for more information and advice on COVID-19 in Jersey, please visit www.gov.je/health/coronavirus 

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