December 3, 2020

Visiting Jersey Zoo

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UPDATE: WEDNESDAY 23 DECEMBER

Following the latest announcement and after seeking advice from the Government, Jersey Zoo has permission to remain open, operating under winter visiting hours of 9:30–17:00. However, from Saturday 26 December, all indoor areas will be closed to visitors, with the exception of the visitor centre for entry to the zoo, toilet facilities, both cafés for takeaway options only, and the walkthrough areas at the orangutan house and Kirindy aviary to permit access. Please note, Café Dodo will be closed on Tuesday 12th and Wednesday 13th January for annual maintenance work.

Booking tickets is not required due to winter being our quieter period at the zoo, but we ask that members bring their membership card and photographic ID with them to prevent queues forming at the entrance. For visitors who are non-members, to acknowledge the fact that most indoor areas are closed, we will be offering 25% off all admission prices. We will be closed as usual on Christmas Day. The zoo gift shop will be closed from 17:00 on 24 December, with online orders available via our website. 

A number of precautions are in place at the zoo so that we can provide a safe and enjoyable visit for everyone. Some of these measures include: 

– Protective screening at contact points 

– Hand sanitiser points around the zoo  

– Floor markings to manage queues 

– Masks must be worn indoors (ages 12+) 

– No public keeper talks, virtual talks only via QR code 

– Takeaways only at both cafés  

The zoo is a predominantly open-air, 32-acre site with wide pathways and large open areas, and we hope that our visitors will continue to enjoy exploring the beautiful grounds, seeing our animals and reconnecting with nature. Spending time in the spacious, natural grounds of the zoo is relatively low-risk, and it is beneficial for your physical and mental health to be outdoors surrounded by wildlife.  

Please use the hand sanitiser points regularly during your visit, always adhere to 2m physical distancing guidelines, and wear a face mask while indoors. If you are experiencing symptoms of COVID-19, please follow the Government of Jersey’s advice and do not visit the zoo until you have recovered and received a negative test result. 

The safety and welfare of the animals, visitors and staff are always a top priority at Jersey Zoo. Therefore, the daily keeper talks have been cancelled until further notice, but virtual talks are available around the zoo via QR codes. The outdoor children’s play area and sandpit remain open, but the indoor children’s play area at Café Dodo will stay closed. All indoor animal houses will be closed until further notice, except for the walkthrough areas at the orangutan house and Kirindy aviary to permit access. All animal experiences have been put on hold for the time being. Café Firefly and Café Dodo are offering takeaway options only. 

Our collective actions are crucial in protecting ourselves, our loved ones and higher risk islanders. Thank you for your cooperation and understanding. 

For more information and details on our full safety measures, please refer to our frequently asked questions (FAQs) below. 

 

FAQs

Can I visit Jersey Zoo?

Yes, Jersey Zoo has been given permission by the Government to remain open to all visitors, operating under winter visiting hours of 9:30–17:00. 

We will be closed as usual on Christmas Day. 

Following the latest Government advice, all indoor areas are now closed to visitors, with the exception of the visitor centre for entry to the zoo, toilet facilities, both cafés for takeaway options only, and the walkthrough areas at the orangutan house and Kirindy aviary to permit access. All visitors aged 12+ must wear face masks while inside these areas.  

Booking tickets for the zoo is not required during the quieter winter months.  

Please always adhere to 2m physical distancing guidelines and use the hand sanitiser stations around the zoo.  

The zoo gift shop will be closed from 17:00 on 24 December, with online orders available via our website. 

 

What are the zoo’s opening hours?

Summer: 09:30 – 18:00 | Winter: 09:30 – 17:00 

 

What precautions is Jersey Zoo taking?

The safety and welfare of our visitors, staff and animals is always our top priority and we are taking every measure to ensure this. 

The following measures are in place: 

– Protective screening at contact points, including the admissions desk and cafés 

– Only two tills at the admissions desk will be open at one time 

– Signage to remind everyone of physical distancing and handwashing guidelines 

– One-way visitor flows at some points around the zoo 

– Hand sanitising points available around the zoo 

– The indoor children’s play area is closed 

– Regular cleaning carried out across the zoo 

– Keeper talks cancelled to prevent overcrowding, but virtual talks are available 

– Most indoor areas closed 

  

Do I need to wear a face mask at the zoo? 

Following the latest Government advice, all visitors aged 12+ must wear face masks while indoors. 

 

What areas within Jersey Zoo are open?

All outdoor areas remain accessible to visitors, with extra outdoor feeding times provided for the animals.  

All indoor areas will be closed to visitors as of Saturday 26 December, with the exception of the visitor centre for entry to the zoo, toilet facilities, both cafés for takeaway options only, and the walkthrough areas at the orangutan house and Kirindy aviary to permit access.  

 

Is there a discount on admission?

To acknowledge the fact that most of our indoor areas are closed, we will be offering 25% off admission prices. 

It costs over £4,000 a day to care for the animals at Jersey Zoo and as a charity, we rely on the support of our members, donors, adopters and zoo visitors to enable us to continue our work saving some of the world’s rarest wildlife both at Jersey Zoo and at our rewilding sites around the world. Despite the global pandemic, our work goes on and we still need to care for these animals.

To get the most out of your visit to Jersey Zoo, we encourage you to take out a membership. It will pay for itself in just three visits, making it incredibly good value and providing vital funds so that, together, we can create a wilder, healthier, more colourful world. 

Sign up today 

 

Is there any reason why I should not visit the zoo?

We respectfully ask that people take responsibility for their own health and the health of the community before visiting the zoo. Please do not visit the zoo if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given at www.gov.je/health/coronavirus  

 

How are the cafés minimising risk to customers?

Both our cafés are open, operating takeaway options only. Please note, however, that Café Dodo will be closed on Tuesday 12th and Wednesday 13th January for annual maintenance work. Café Firefly will be open as usual.

Café Firefly is open from 09:30 – 17:00, with last food orders at 16:00, and Café Dodo is open from 10:30 – 17:00, with last food orders at 15:00. Alcoholic drinks are not available. 

In order to maintain safe 2m physical distancing, the following measures have been put in place: 

– Both café queues are managed 

– Masks must be worn while placing and collecting orders 

– QR code track and trace on arrival 

– Reusable takeaway cups cannot be accepted at this time 

– Takeaway packaging must be disposed of in the allocated bins 

 

Is Café Firefly offering Thai and pizza takeaways?

Yes, our Thai and pizza takeaways are available every Friday and Saturday evening, between 17:00–20:00 (last orders 19:30). Collection only. When collecting your order, please wear a mask, use the hand sanitiser provided, and sign in using our QR code track and trace system.

Click here to view the menu. Call 860082 to order. 

 

Can I rent a mobility scooter or wheelchair?

Yes, these can still be rented out at the Visitor Centre and are cleaned after every use. 

 

Can the animals contract the virus? What are you doing to protect them?

Global experts currently do not know all of the effects COVID-19 has on humans and animals. We have been closely monitoring the situation and following the recommended guidelines provided by the States of Jersey Government and World Health Organisation (WHO), and Durrell staff have been keeping an eye on the latest research and evidence with the aim of trying to understand how the virus may affect animals. Our expert team of keepers and vets are taking every precaution to ensure the safety of all animals and staff at the zoo, and strict biosecurity measures are in place (and have been for a very long time!). During this difficult time, our dedicated team continues to ensure that all animals under their care enjoy the same amount of love and attention that they are used to receiving all year round. 

 

How can I check my membership status or renew my membership?

All membership cards and photographic ID will be checked on arrival at the zoo. If you are unsure of your current membership status or wish to renew, you will need to contact our Supporter Care team by emailing supportercare@durrell.org or calling +44 1534 860111 (Monday – Friday, 09:00 – 17:00, not including bank holidays). We kindly ask that members who wish to renew their membership do this prior to their visit in order to avoid delays at the admissions desk. The most efficient way to renew your membership is online.

 

Can I visit the zoo if I am a new Durrell member?

Yes, all Durrell members can visit the zoo. Please bring your membership card or confirmation email as well as photographic ID. If you are a member and you do not have a membership card or confirmation email from your online booking, please contact the Supporter Care team (Monday – Friday, 09:00 – 17:00, not including bank holidays) by emailing supportercare@durrell.org or calling +44 1534 860111 and they will be able to send proof of membership by email.

 

I have a Member/Senior & Guest membership, can I bring a guest with me who is not a member?

Yes. 

 

I have Waitrose partners membership, can I use this to visit the zoo?

Yes, your normal membership terms apply. 

 

Can I visit the zoo if I am not a Durrell member?

Yes, the zoo is open to all visitors and booking tickets is not required. To acknowledge the fact that most of our indoor areas are closed, we will be offering 25% off the below admission prices. 

Admission: 

– Adult: £16.50 

– Senior: £14.50 

– Student: £14.00 

– Child: £12.00 

– Under 3: free 

If you would like to sign up for a Durrell membership, please click here. 

 

Does Durrell still need financial help?

As a charity that works tirelessly to recover threatened wildlife, revive damaged ecosystems, and reconnect people to the natural world, we rely on the support of our members, donors, adopters and zoo visitors.  

This has been a very challenging time, and we suffered a huge income loss, not only from the zoo closing for nearly two months in March-May 2020 but many of our fundraising events had to be cancelled and our charity shop had to closed for over ten weeks.  

We are so grateful to our members who have been so loyal during the weeks we were closed, and many people have generously donated to our ‘Love Your Zoo’ appeal to help us through this challenging time. 

Durrell’s work does not stop during this global pandemic. With over 1,000 animals to care for at our zoo and global conservation projects to continue running, we have never needed our supporters more than we do right now. We understand these are uncertain times for everyone and we are so grateful for any support you can give, no matter how big or small – it all contributes towards the care of our animals and upkeep of our zoo during these challenging times. 

If you would like to help, please donate today, adopt an animal, become a Durrell memberfundraise for us, or make a purchase at our online shop. Thank you for your support. 

 

Is the zoo’s gift shop open?

No, our gift shop will be closed from 17:00 on 24 December. However, we have an online shop with a range of 200+ eco-friendly items for your home and garden, as well as a variety of children’s toys and fun activities to do at home. 

Both our gift shop and online shop follow the Government of Jersey’s recommended guidelines.  

View our online shop FAQs or visit the shop today. 

 

Is the Durrell Charity Shop open?

The Durrell Charity Shop is closed for the Christmas period and is unable to take donations or make collections/deliveries during this time. We hope to reopen in January when restrictions have lifted. 

For any queries, please contact charityshop@durrell.org 

 

Can I book an animal experience?

Jersey Zoo is offering limited animal experiences only. All booked animal experiences are currently postponed due to 2m distancing guidelines. 

If you have any questions, please contact the team on experiences@durrell.org.

Click here to view our animal experiences.  

 

Can I recycle my aluminium cans at the zoo?

Yes, the can recycling area in the zoo’s car park is open. 

 

Have another question?

Please contact us on info@durrell.org if you have any questions that have not been answered in our FAQs. Or for more information and advice on COVID-19 in Jersey, please visit www.gov.je/health/coronavirus 

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