May 6, 2020

Jersey Zoo reopens

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UPDATED 26 June:

Booking tickets to visit the zoo and wearing face masks is no longer required (as of 22nd June). Visitors may choose to wear a face mask if they wish.

The zoo is a predominantly open-air, 32-acre site with wide pathways and large open areas and we hope that our visitors enjoy exploring the beautiful grounds, seeing our animals and reconnecting with nature.

We have implemented a number of new precautions and followed the Government of Jersey’s advice so that we can provide a safe and enjoyable visit for everyone. Some of these measures include:

– Protective screening at contact points

– Card payments only, no cash will be accepted

– Floor markings to manage queues

– Hand sanitiser points around the zoo

– Keeper Talks are currently cancelled but will restart soon

We are pleased that our outdoor children’s play area and the majority of our indoor animal houses are now able to open. However, the indoor children’s play area and sandpit remain closed, and the aye-aye and giant jumping rat enclosures will be closed for now.

For more information and details on our full safety measures, please refer to our frequently asked questions (FAQs) below.

 

FAQs

1. Can I visit Jersey Zoo?

Yes, Jersey Zoo is open to all visitors. Booking tickets and wearing face masks are no longer required (as of Monday 22nd June).

 

2. What precautions is Jersey Zoo taking?

The safety and welfare of our visitors, staff and animals is always our top priority and we are taking every measure to ensure this.

The following measures have been put in place:

– Protective screening at contact points, including the admissions desk, gift shop and cafés

– Card payments only, no cash will be accepted

– Only two tills at the admissions desk will be open at one time

– Signage to remind staff and visitors of physical distancing and handwashing guidelines

– One-way visitor flows at various points around the zoo

– Hand sanitising points available around the zoo

– The indoor children’s play area and sandpit remain closed

– Regular cleaning carried out across the entire zoo

– Keeper Talks are currently cancelled in order to prevent overcrowding

 

3. Do I need to wear a face mask at the zoo?

Wearing a face mask at the zoo is no longer required (as of 22nd June). Visitors may wear face masks if they wish.

 

4. What are the zoo’s opening hours?

Our summer opening hours are 09:30 – 18:00.

 

5. What areas within Jersey Zoo are open?

The majority of our indoor spaces and animal houses are now able to open, however, the following areas at the zoo remain closed:

– Indoor children’s play area at Café Dodo and outdoor sandpit (outdoor play area is open)

– Aye-aye exhibit (for now)

– Giant jumping rat exhibit (for now)

 

6. Is there a discount on admission?

It costs over £4,000 a day to care for the animals at Jersey Zoo and as a charity, we rely on the support of our members, donors, adopters and zoo visitors to enable us to continue our work saving some of the world’s rarest wildlife both at Jersey Zoo and at our rewilding sites around the world. Despite the global pandemic, our work goes on and we still need to care for these animals. Therefore, our admission prices remain the same as our animals still require the same exemplary care that we pride ourselves on.

To get the most out of your visit to Jersey Zoo, we encourage you to take out a membership. It will pay for itself in just three visits, making it incredibly good value and also providing vital funds so that together we can create a wilder, healthier, more colourful world.

Sign up today

 

7. Is there any reason why I should not visit the zoo?

We respectfully ask that people take responsibility for their own health and the health of the community before visiting the zoo. Please do not choose to visit the zoo if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given at www.gov.je/health/coronavirus 

 

8. How are the cafés minimising risk to customers?

Both our cafés are open, operating plated service with takeaway options available. There is limited distanced indoor seating available and the café cannot take table bookings. Café Firefly is open from 09:30 – 17:00, with last food orders at 16:00, and Café Dodo is open from 10:30 – 17:00, with last food orders at 15:00.

In order to maintain safe physical distancing, the following measures have been put in place:

– Both café queues are managed

– Food is delivered to your table

– Reusable takeaway cups cannot be accepted at this time

– Takeaway packaging must be disposed of in the allocated bins

– Outdoor and indoor tables will be 1m apart and cannot be moved to create larger tables

 

9. Can I rent a mobility scooter or wheelchair?

Yes, these can still be rented out at the Visitor Centre and are cleaned after every use.

 

10. Can the animals contract the virus? What are you doing to protect them?

Global experts currently do not know all of the effects COVID-19 has on humans and animals. We have been closely monitoring the situation and following the recommended guidelines provided by the States of Jersey Government and World Health Organisation (WHO), and Durrell staff have been keeping an eye on the latest research and evidence with the aim of trying to understand how the virus may affect animals. Our expert team of keepers and vets are taking every precaution to ensure the safety of all animals and staff at the zoo, and strict biosecurity measures are in place (and have been for a very long time!). During this difficult time, our dedicated team continues to ensure that all animals under their care enjoy the same amount of love and attention that they are used to receiving all year round.

 

11. How can I check my membership status or renew my membership?

All membership cards will be checked on arrival at the zoo. If you are unsure of your current membership status or wish to renew, please contact our Supporter Care team in advance of your visit by emailing supportercare@durrell.org or calling +44 1534 860111. We kindly ask that members who wish to renew their membership do this prior to their visit in order to avoid delays in the queue. The most efficient way to renew your membership is online.

 

12. Can I visit the zoo if I am a new Durrell member?

Yes, all Durrell members can visit the zoo. Please bring your membership card as well as photographic ID. If you are a new member and your membership card has not yet arrived, please contact the Supporter Care team (Monday – Friday, 09:00 – 17:00) in advance of your visit by emailing supportercare@durrell.org or calling +44 1534 860111 and they will be able to send proof of membership by email. Alternatively, you can show your online booking confirmation.

 

13. I have a Member/Senior & Guest membership, can I bring a guest with me who is not a member?

Yes.

 

14. I have Waitrose partners membership, can I use this to visit the zoo?

Yes, your normal membership terms apply.

 

15. Can I visit the zoo if I am not a Durrell member?

Yes, the zoo is open to all visitors and booking tickets is no longer required.

Admission:

– Adult: £16.50

– Senior: £14.50

– Student: £14.00

– Child: £12.00

– Under 3: free

If you would like to sign up for a Durrell membership, please click here.

 

16. Does Durrell still need financial help?

As a charity that works tirelessly to recover threatened wildlife, revive damaged ecosystems, and reconnect people to the natural world, we rely on the support of our members, donors, adopters and zoo visitors. 

This has been a very challenging time, and we will suffer a huge income loss this year, not only from the zoo being closed for nearly two months, but we have cancelled many fundraising events and had to close our charity shop for over ten weeks. Even with the zoo now open we are still going to face financial challenges due to restricted numbers permitted and no tourists able to visit the island.

We are so grateful to our members who have been so loyal during the weeks we were closed, and many people have generously donated to our ‘Love Your Zoo’ appeal to help us through this challenging time.

Durrell’s work does not stop during this global pandemic. With over 1,000 animals to care for at our zoo and global conservation projects to continue running, we have never needed our supporters more than we do right now. We understand these are uncertain times for everyone and we are so grateful for any support you can give, no matter how big or small – it all contributes towards the care of our animals and upkeep of our zoo during these challenging times.

If you would like to help, please donate today, adopt an animal, become a Durrell member, fundraise for us, or make a purchase at our online shop. Thank you for your support.

 

17. Is the zoo’s gift shop open?

Yes, our gift shop is now open and has a one-way system, which limits customer numbers. We also have an online shop with a range of 200+ eco-friendly items for your home and garden, as well as a variety of children’s toys and fun activities to do at home. Both our gift shop and online shop are operating safely, following the Government of Jersey’s recommended guidelines. 

View our online shop FAQs or visit the shop today.

 

18. Is the Durrell Charity Shop open?

We are delighted to be able to welcome our customers back to the charity shop and accept donations from the public once again. The team has followed the Government of Jersey’s advice and put a number of safety measures in place at the shop. We are confident that we can provide a safe experience for everyone, whether shopping or dropping off a donation.

Opening hours for shopping & donations: Tuesday – Saturday, 09:00–13:00 (closed Sunday – Monday)

Click here to read about our safety measures and donation guidelines.

 

19. Can I book an animal experience?

Jersey Zoo is offering limited animal experiences from July 2020 onwards. If you have any questions, please contact the team on experiences@durrell.org.

 

20. Can I recycle my aluminium cans at the zoo?

Yes, the can recycling area in the zoo’s car park has reopened.

 

21. Is Café Firefly offering Thai and pizza takeaways?

Yes, our Thai and pizza takeaways are now available every Friday and Saturday evening, between 17:00–20:00 (last orders 19:30). Collection only.

Click here to view the menu. Call 860082 to order.

 

22. Have another question?

Please contact us on info@durrell.org if you have any questions that have not been answered in our FAQs. Or for more information and advice on COVID-19 in Jersey, please visit www.gov.je/health/coronavirus 

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