May 6, 2020

Jersey Zoo reopens

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UPDATED 27 MAY:

Jersey Zoo is now open to all visitors. Please note that everyone visiting, including members and children under three, still needs to pre-book tickets to ensure that we can safely manage numbers. Tickets are free to members and payable on arrival for non-members.

Book tickets now

Please note, some of our indoor animal houses remain closed. We want to reassure visitors that this is not due to an increased risk of transmission of COVID-19 and we have all the necessary mitigations in place. However, we have to follow the Government of Jersey’s phased reopening strategy and are working closely with them and hope to be able to open these indoor animal exhibits soon.

When visiting the zoo, all visitors over the age of eight are required to wear a face mask. However, now that there is negligible community transmission on the island, visitors may now take their masks off while outdoors, but they must be worn in all indoor areas, including the Visitor Centre, both cafés, the gift shop and all indoor animal houses that are open to the public. Face mask alternatives will not be accepted, including scarves or jumpers/jackets pulled up over the face. If you do not have a mask, there are fabric or disposable options available to purchase on arrival.

We have implemented a number of new precautions and followed the Government of Jersey’s advice so that we can provide a safe and enjoyable visit for everyone.

Some of these measures include:

– Limiting the number of visitors per day

– All visitors must pre-book tickets online so we can manage numbers safely

– Entry will be permitted in half-hour slots throughout the day (this refers to your arrival time, not the length of your visit)

– All visitors and staff must wear face masks indoors (see FAQs below)

– Protective screening has been installed at contact points

– Card payments only, no cash will be accepted

– Floor markings demarcate 2m distances to manage queues

– Hand sanitiser points around the zoo

– Keeper Talks will not take place

– Both cafés offer takeaway options only

– Some indoor animal areas remain closed

– Both the indoor and outdoor children’s play areas remain closed

The zoo is a predominantly open-air, 32-acre site with wide pathways and large open areas and we hope that our visitors enjoy exploring the beautiful grounds, seeing our animals and reconnecting with nature.

For details on our full safety measures, please refer to our frequently asked questions (FAQs) below.

 

FAQs

1. Can I visit Jersey Zoo?

Jersey Zoo reopens to all visitors on Monday 25th May. However, it is essential to book tickets online via Eventbrite beforehand. All visitors, members and children under the age of three require tickets.

Book tickets today 

 

2. What precautions is Jersey Zoo taking?

The safety and welfare of our visitors, staff and animals is always our top priority and we are taking every measure to ensure this. 

We have made the decision to limit our visitor numbers so that we can safely manage people and ensure physical distancing. Currently, a maximum number of 750 visitors are permitted to enter the zoo each day, with this split into half-hour time slots between 09:30–16:00. Visitors are only permitted to enter the zoo at the time slot they have booked.

The following measures have also been put in place:

– Everyone (ages 8+) and staff must wear face masks indoors, please see Q3 below for details

– Face masks can be purchased at the Visitor Centre

– Protective screening at contact points, including the admissions desks and café tills

– Card payments only, no cash will be accepted

– Only two tills at the admissions desk will be open at one time

– Floor markings in indoor areas, including the Visitor Centre and cafés, demarcate 2m distance

– Signage to remind staff and visitors of physical distancing and handwashing guidelines

– One-way visitor flows at various points around the zoo

– Many animal buildings remain closed

– Hand sanitising points available around the zoo

– Both cafés solely offer takeaway options with outside seating available only

– Both the indoor and outdoor children’s play areas remain closed

– Regular cleaning carried out across the entire zoo

– Keeper Talks have been cancelled until further notice in order to prevent overcrowding

 

3. Do I need to wear a face mask at the zoo?

When visiting the zoo, all visitors over the age of eight are required to wear a face mask. However, now that there is negligible community transmission on the island, visitors may now take their masks off while outdoors, but they must be worn in all indoor areas, including the Visitor Centre, both cafés, the gift shop and all indoor animal houses that are open to the public. Face mask alternatives will not be accepted, including scarves or jumpers/jackets pulled up over the face. If you do not have a mask, there are fabric or disposable options available to purchase on arrival.

Children between the ages of eight and two may choose to wear a mask. Government guidelines state that children under the age of two should not wear a mask. If adults and children (ages 8+) are unable to wear a mask for any reason, please do not visit the zoo until these restrictions have lifted. We kindly ask that you respect the safety measures we have put in place. It is vitally important to protect our animals as well as each other. By reopening the zoo, it is not only our responsibility to ensure that our visitors can have a safe and enjoyable experience, but also that of visitors to protect themselves and their community. Thank you for your cooperation.

 

4. What are the zoo’s opening hours?

The zoo’s summer opening hours of 09:30 – 18:00 remain the same, but visitors must enter the zoo during the 30-minute time slot they have booked via Eventbrite. We cannot guarantee entry for late arrivals.

 

5. What areas within Jersey Zoo are open?

Jersey Zoo is now open but the following areas remain closed:

– Indoor animal houses except for the walkthrough orangutan house

– Indoor and outdoor children’s play areas

– Durrell Discovery Centre

– Gerald Durrell Story

– Book hut

– Indoor dining areas at both cafes (open for takeaway only with outdoor seating)

We want to reassure visitors that our animal houses are not closed due to an increased risk of transmission of COVID-19 and we have all the necessary mitigations in place. However, we have to follow the Government of Jersey’s phased reopening strategy and are working closely with them and hope to be able to open these indoor animal exhibits soon.

 

6. Is there a discount on admission?

It costs over £4,000 a day to care for the animals at Jersey Zoo and as a charity, we rely on the support of our members, donors, adopters and zoo visitors to enable us to continue our work saving some of the world’s rarest wildlife both at Jersey Zoo and at our rewilding sites around the world. Despite the global pandemic, our work goes on and we still need to care for these animals.

As we move to the next phase of reopening, the number of indoor animal houses open will depend on daily volunteer availability, however, admission prices will remain the same as our animals still require the same exemplary care that we pride ourselves on.

To get the most out of your visit to Jersey Zoo, we encourage you to take out a membership. It will pay for itself in just three visits, making it incredibly good value and also providing vital funds so that together we can create a wilder, healthier, more colourful world.

Sign up today

 

7. How long can I stay at the zoo?

We are following the Government’s latest guidelines to keep our visitors, staff and animals safe, and we appreciate your cooperation in following this advice too. Please do not stay at the zoo for longer than the time permitted outside of your household, this includes travel time to and from the zoo. Please note, the 30-minute time slots refer only to your arrival time, not the duration of your visit. Visit www.gov.je/health/coronavirus for more information on these guidelines.

 

8. Is there any reason why I should not visit the zoo?

We respectfully ask that people take responsibility for their own health and the health of the community before visiting the zoo. Please do not choose to visit the zoo if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you. Please follow the advice given at www.gov.je/health/coronavirus 

 

9. How are the cafés minimising risk to customers?

Both our cafés are open, but operating a takeaway service with outdoor seating only. Café Firefly is open from 09:30 – 17:00, with last food orders at 16:00, and Café Dodo is open from 10:30 – 17:00, with last food orders at 15:00.

In order to maintain safe physical distancing, the following measures have been put in place:

– Both café queues are managed

– Food is delivered to an allocated waiting area

– Reusable takeaway cups cannot be accepted at this time

– Takeaway packaging must be disposed of in the allocated bins

– Outdoor tables will be 2m apart and cannot be moved to create larger tables

 

10. Can I rent a mobility scooter or wheelchair?

Yes, these can still be rented out at the Visitor Centre and are cleaned after every use.

 

11. Can the animals contract the virus? What are you doing to protect them?

Global experts currently do not know all of the effects COVID-19 has on humans and animals. We have been closely monitoring the situation and following the recommended guidelines provided by the States of Jersey Government and World Health Organisation (WHO), and Durrell staff have been keeping an eye on the latest research and evidence with the aim of trying to understand how the virus may affect animals. Our expert team of keepers and vets are taking every precaution to ensure the safety of all animals and staff at the zoo, and strict biosecurity measures are in place (and have been for a very long time!). During this difficult time, our dedicated team continues to ensure that all animals under their care enjoy the same amount of love and attention that they are used to receiving all year round.

 

12. How can I check my membership status or renew my membership?

All membership cards will be checked on arrival at the zoo. If you are unsure of your current membership status or wish to renew, please contact our Supporter Care team in advance of your visit by emailing supportercare@durrell.org or calling +44 1534 860111. We kindly ask that members who wish to renew their membership to do this prior to their visit in order to avoid delays in the queue. The most efficient way to renew your membership is online.

 

13. Can I book my ticket on arrival at the zoo?

All tickets must be booked in advance online via Eventbrite. This is essential so that we can safely manage the number of people visiting the zoo each day. Book tickets here

 

14. Can I visit the zoo if I am a new Durrell member?

Yes, all Durrell members can visit the zoo as long as they have pre-booked their (free) tickets online via Eventbrite and arrive at the time slot stated on their ticket. All members must bring their membership card as well as photographic ID.

If you are a new member and your membership card has not yet arrived, please contact the Supporter Care team (Monday – Friday, 09:00 – 17:00) in advance of your visit by emailing supportercare@durrell.org or calling +44 1534 860111 and they will be able to send proof of membership by email. Alternatively, you can show your online booking confirmation.

 

15. I have a Member/Senior & Guest membership, can I bring a guest with me who is not a member?

Yes.

 

16. I have Waitrose partners membership, can I use this to visit the zoo?

Yes, your normal membership terms apply.

 

17. Can I visit the zoo if I am not a Durrell member?

The zoo is open from Monday 25th to all visitors but online booking via Eventbrite beforehand is essential and payment will be taken on arrival at the zoo.

– Adult: £16.50

– Senior: £14.50

– Student: £14.00

– Child: £12.00

– Under 3: free

As a thank you to our members we have reserved five booking times every day for members only, however,  members may book tickets for any time they wish.

If you would like to sign up for a Durrell membership, please click here.

 

18. Does Durrell still need financial help?

As a charity that works tirelessly to recover threatened wildlife, revive damaged ecosystems, and reconnect people to the natural world, we rely on the support of our members, donors, adopters and zoo visitors. 

This has been a very challenging time, and we will suffer a huge income loss this year, not only from the zoo being closed for nearly two months, but we have cancelled many fundraising events and also closed our charity shop.  Even with the zoo now open we are still going to face financial challenges due to restricted numbers permitted and no tourists able to visit the island.

We are so grateful to our members who have been so loyal during the weeks we were closed, and many people have generously donated to our ‘Love Your Zoo’ appeal to help us through this challenging time.

Durrell’s work does not stop during this global pandemic. With over 1,000 animals to care for at our zoo and global conservation projects to continue running, we have never needed our supporters more than we do right now. We understand these are uncertain times for everyone and we are so grateful for any support you can give, no matter how big or small – it all contributes towards the care of our animals and upkeep of our zoo during these challenging times.

If you would like to help, please donate today, adopt an animal, become a Durrell member, or make a purchase at our online shop. Thank you for your support.

 

19. Is the zoo’s gift shop open?

Yes, our gift shop is now open and has a one-way system, which limits customer numbers. We also have an online shop with a range of over 200 eco-friendly items for your home and garden, as well as a variety of children’s toys and fun activities to do at home. Both our gift shop and online shop are operating safely, following the Government of Jersey’s recommended guidelines. 

View our online shop FAQs or visit the shop today.

 

20. Can I book an animal experience?

Jersey Zoo is currently not offering animal experiences and any pre-booked experiences will need to be rescheduled. All ape and bat experiences will need to be swapped with an alternative animal experience. If you have any questions, please contact the team on experiences@durrell.org.

 

21. Can I still recycle my aluminium cans at the zoo?

Whilst we are unable to safely collect and sort the aluminium cans for our Cans for Corridors project, the can recycling area in the zoo’s car park will be unavailable until further notice.

 

22. Have another question?

Please contact us on info@durrell.org if you have any questions that have not been answered in our FAQs. Or for more information and advice on COVID-19 in Jersey, please visit www.gov.je/health/coronavirus 

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